How to perform HQIP TEST

HQIP stands for Hardware Quick Inspection Package and its a firmware image that a Fortinet customer can use to run diagnostic tests on your hardware.

Before you start doing the HQIP you need to:

  • Download the HQIP firmware from https://support.fortinet.com/ you must use the account which its SN already registered on fortigate support account
  • Serial cable to connect the appliance
  • Some UTP cable and SFP module for some type (high fortigate number)

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Step-to-step:

  1. Plug the serial console to the Fortigate Unit, usually the console use the following parameter.

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*Remember the port number indicate with the port number of your PC/notebook “device manager->port”

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  1. Reboot the device/turn on the device and disturb the booting when it says to “press any key to display configuration”

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  1. This will display the configuration menu, select the [C] configure TFTP parameters

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        3.1 Set local IP address (it refers to the LAN port)

        3.2 Set subnet mask

        3.3 Set remote TFTP server (I use my PC as TFTP server using 3CDaemon)

  1. Press [N] to diagnose your TFTP server can be reach or not

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  1. Set [F] the firmware file name and make sure you put the file in the right directory on your 3CDaemon

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  1. After make sure all the TFTP and local parameter are match, press [T] to Initiate the firmware transfer

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  1. The device will boot with HQIP image, the username “admin” with no password, follow the instruction and in the end you will be given the result:

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*If one aspect is failed, then the HQIP test result will be failed and need to open for RMA

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